Dreams - Watford

I am satisfied, but not highly satisfied because I expected to have more choice.

I called in the morning to fi d out of a bed was in stock I was told I could go pay on that day (wed) and collect from high Wycombe on the Saturday. When I went into the store I was told I couldn't collect until the Tuesday which was the same day for delivery. When I explained I had called to ask and was told Saturday the ladies reaction was as if I was lieing.

The first member of staff who was assisting us said he was going to check a price and did not return as he was distracted by other customers.

The service was good

The sales advisor had a very good product knowledge and was not pushy with her sales techniques, allowing us to make our own decision

I was expecting the item I bought to be cheaper

I was not highly satisfied because that's the first time I've shopped with you

The transaction did not go through on 1 machine, so the order had to be set up on a difference machine. It was not a huge problem for me, but did delay me a few more minutes.

Overall I was satisfied. However I remained unsure why some mattresses were more expensive than others and why the more expensive ones were not supposed to last longer than the cheaper ones. They all seemed to last about 12 years

Value for money. Earliest available delivery date was almost 2 weeks ago. Quicker delivery would have been preferable.