Dreams - Watford

Still no delivery date.

Happy with service provided thanks

Because it was a while before anybody was available to help us but when we had assistance it was very good

Staff member got a few things wrong and we had tonamend the order. We didn't find him that personable.

Following delivery both mattresses were not what we expected The double Rapley was too hard The tempur caused heat to build up when sleeping Currently both are on a replacement for another version, but we are not happy that the Tempur cannot be replaced by another brand of similar high quality.

Because we have not received our goods yet, when we do we will be able to comment further.

Assistant was very friendly and approachable when advising about the products on the shop floor but when it came to securing and paying for the order, it was all very rushed and no thank you for order or I hope your order is to your satisfaction. Nothing really.

saw bed online, went into store to view colour etc. bed was on display looked as described and good online photos so went ahead with purchase

Overall price high

Whole experience felt rushed as if the assistant would rather have been elsewhere rather than at work. He gave us a price for the item we were buying and then when we came to pay he gave us a different price. When we pointed this out to him he argued with us. I felt that it was unprofessional and it was only because we were about to leave that he then went back to the original price he quoted us.