Dreams - Watford

Apologies, I very rarely mark highly satisfied for EVERY question, it was not meant to be a negative score.

Overall, I was very satisfied. I would recommend Dreams to my family and friends.

Assistance was great and product knowledge spot on. I needed the bed delivering for the following weekend so picked a bed that was in stock at High Wycombe. Although this reduced my choice I was happy with my final selection and price having received a little discount for a fully paid sale. My dissapointment was that having picked a divan from stock it could not be delivered the following weekend because the van was full. I now have to collect it from the warehouse which not what I wanted. It spoilt an otherwise excellent experience and you almost lost the sale. This was only mid day so how many other sales were lost last Saturday because you were unable to deliver the following Saturday. Either get a bigger van or have a contingency plan. Regards Peter

we were offered a drink but we said no, it seemed we were only offered something because we were spending a lot of money. I dought if the offer would have been their otherwise

The Watford store needs air conditioning as it was a very hot day and we as customers were trying fast to look at the products and then leave. It was not pleasant to stay in to take time in viewing properly. We were lucky that we found whatever we were looking and then placed the order. Please look into this!

Good service, attentive and easy to talk to. Great when dealing with the order amendments.

There was not a copy of our order provided with the paperwork. Fortunately this was provided in email format.

It's down to the cost of the items. Although prices were competitive and at Sale price I couldn't help feeling they were overpriced

Pricing Wanted sprung slat frame but unable to get this even though it was an option online.

The store assistant put the wrong code initially into the computer and if I had not noticed I would have received the wrong bed!