Dreams - Watford

I was not happy with the £39 delivery charge.

I would suggest that visiting a store to check out the product, once satisfied with your choice. Then go home and order the product on line this will save you a delivery charge, something the store will not inform the customer. There is a delivery charge of £39 if bought in store, but you get free delivery on line

the pricing on the product was misleading. There was a red label saying 20% off, leading me to believe it was 20% off the matress, when it was the bed altogether. I was disappointed that this discount did not apply to the mattress when I came out specifically looking for a sales item on Boxing Day sales.

The cost of beds was abit high

When placing the order, it took quite a lot of time to go through the process. The sales manager may not have been that familiar with the process so it took him longer than expected to use the systems. Not a massive issue but would have been better if it was a quicker process

In simple terms 'just another store'. No disrespect meant, just an objective observation. Given that view, I felt the 'satisfied' term was an accurate description. Service was fine - nothing to set you apart though in service, choice, quality or price. But don't be too dispondent - satisfied means you are all doing your job, but to be considered for any kind of 'highly' or exceptional asessment I am afriad you would have to do more.

Its a bed.......?

It was a simple sale which required little input from staff

This my first time that's why

The service was very good but I had to seek out assistance - we walked all the way through the shop to the very back and then spent a good couple of minutes trying to find what we were looking for before I went to the desk area and asked for assistance. I would have been highly satisfied if I had been approached and offered assistance rather than having to seek it out.