Dreams - Watford

The employees Joanna and especially Mustafa in the Dreams Watford store that helped us were extremely helpful and took care of our every need. They were very attentive and any questions we had were answered straight away. Whenever there was anything we were unsure of, we received genuine advice and they had our best interest as their priority.

Caroline was extremely knowledgeable on the products and answered all of the questions we had. She suggested the Sleepmatch system which helped us greatly in narrowing down the variety of mattresses available which would tailor to both myself and my husband's requirements. She explained the COVID precautions in the store and we felt this situation was dealt with well and felt safe within the store. We also greatly appreciated the coffees!

Caroline was extremely knowledgeable on the products and answered all of the questions we had. She suggested the Sleepmatch system which helped us greatly in narrowing down the variety of mattresses available which would tailor to both myself and my husband's requirements. She explained the COVID precautions in the store and we felt this situation was dealt with well and felt safe within the store. We also greatly appreciated the coffees!

Caroline was extremely knowledgeable on the products and answered all of the questions we had. She suggested the Sleepmatch system which helped us greatly in narrowing down the variety of mattresses available which would tailor to both myself and my husband's requirements. She explained the COVID precautions in the store and we felt this situation was dealt with well and felt safe within the store. We also greatly appreciated the coffees!

Caroline was extremely knowledgeable on the products and answered all of the questions we had. She suggested the Sleepmatch system which helped us greatly in narrowing down the variety of mattresses available which would tailor to both myself and my husband's requirements. She explained the COVID precautions in the store and we felt this situation was dealt with well and felt safe within the store. We also greatly appreciated the coffees!

A very pleasant experience overall. Callum asked us to sanitise when we entered the store, reassuring us that the staff we taking their covid measures seriously. Callum then asked us if we were looking for anything specific (a mattress) and suggested we try the Sleep Match. He set all this up (whilst keeping a safe distance) and once the results were provided he took us to try the mattresses suggested, whilst taking into account our preference to avoid memory foam (he didn't waste our time, which was appreciated!). Callum was very knowledgeable and helpful, and made the whole process of testing the mattresses easy, keeping it simple with the question 'do you like it more or less than the last'. As we tested one mattress, he sanitised the previous one, which was reassuring. We had not anticipated purchasing the mattress that day (we'd gone to look!) so did not have the right payment method, and Callum made it very easy for us to set up the quote then phone an hour later to complete the order. The Sleep Match process combined with the customer service received made the whole process very easy, and we won't hesitate to recommend Watford Dreams in future.

A very pleasant experience overall. Callum asked us to sanitise when we entered the store, reassuring us that the staff we taking their covid measures seriously. Callum then asked us if we were looking for anything specific (a mattress) and suggested we try the Sleep Match. He set all this up (whilst keeping a safe distance) and once the results were provided he took us to try the mattresses suggested, whilst taking into account our preference to avoid memory foam (he didn't waste our time, which was appreciated!). Callum was very knowledgeable and helpful, and made the whole process of testing the mattresses easy, keeping it simple with the question 'do you like it more or less than the last'. As we tested one mattress, he sanitised the previous one, which was reassuring. We had not anticipated purchasing the mattress that day (we'd gone to look!) so did not have the right payment method, and Callum made it very easy for us to set up the quote then phone an hour later to complete the order. The Sleep Match process combined with the customer service received made the whole process very easy, and we won't hesitate to recommend Watford Dreams in future.

Callum was very helpful and informative. Made us feel very at ease with the uncertainty of our move and making such a huge purchase. My husband made up with his new pillow which he’s skipping out of the shop with. Can’t wait to get the new bed. Not a pushy sale, just a really helpful and polite to secure our bed for our new home.

Callum was very helpful and informative. Made us feel very at ease with the uncertainty of our move and making such a huge purchase. My husband made up with his new pillow which he’s skipping out of the shop with. Can’t wait to get the new bed. Not a pushy sale, just a really helpful and polite to secure our bed for our new home.

Callum was very helpful and informative. Made us feel very at ease with the uncertainty of our move and making such a huge purchase. My husband made up with his new pillow which he’s skipping out of the shop with. Can’t wait to get the new bed. Not a pushy sale, just a really helpful and polite to secure our bed for our new home.