Dreams - Wolverhampton

Great store assistant, no pressure just great advice and the platform to understand our needs.

every part of the sales process was more than satisfactory with a special mention to Angelo

The sales advisor never pressured us or forced us into buying the bed and mattaress we was offered a warm drink when it was so cold outside he explain or the controls and took us to the sleep matcher which was very good the whole experience was smooth and straight forward

good quality products and good staff .

helpfull kind

Great customer service in store, very friendly and knowledgeable.

I was met by a smiling Hollie when I entered the store. She listened carefully to my specific requirements, including understanding why I needed a bed frame rather than a divan! ( cats need to hide from each other underneath!) I was carefully taken through the procedures in assessing my needs ( including using the 'machine') and given all the time I needed to test suggested beds. Hollie explained the ethical company where the mattresses with natural fibres come from in Yorkshire. I needed a bed for a house I am moving into after Christmas and explained I would not be ordering that day. That was not a problem. The level of attention continued. I went home to consider my options, using the website to research bed frames that there was no room in the store to display. Returning a week or so later, I was pleased to see Hollie there. She came to me straight away and remembered me. I ordered TWO beds and mattresses on my return and was pleased that Hollie could help me with the total price, based on my multiple purchases. I recommend DREAMS in Bentley Bridge, Wednesfield for the levels of service and the the friendly personable staff. Excellent! Also a cuppa in a real cup, not plastic.

Very good customer service

We were made to feel very welcome in our local Dreams store. We were not at all sure what mattress we were looking for and were very grateful for the help and advice given by Hollie, who provided us with lots of information about different products. We did not feel rushed or hurried in any way and found the whole experience very easy.

Bobby was very helpand took time to understand my needs and recommended the products that suited my needs