Dreams - Wolverhampton

The colleague that assisted us (Angelo) was knowledgeable, helpful without being pushyz and took time to understand our needs.

The sales assistant was very knowledgeable and friendly and the product was what I wanted.

Friendly and helpful staff member. Very good knowledge of the products

We'd been to some other Dreams stores at different times and had mixed service, from excellent to unsatisfactory. As we'd got closer to a decision we'd found that the specific fabric colour was not on display anywhere; some stores had just said to look at the website, which is unhelpful when clearly we're in store so we can see actual examples. But at Wolverhampton we found some proactive advice and an engaged sales assistant, who advised that the colour was a match for that of another name on a different bed. She was also helpful with the rest of the purchases, so got the sale. The store staff were also kind enough to check and call back when asked whether our daughter had left something in the store. The visit restored our confidence in Dreams.

Angelo was a wonderful assistant to us during our visit. He helped us use the available technology and explained our choices for the money we had to spend. Angelo was patient and kind putting my son at ease when choosing his mattress.

Did the job

Overall the professionalism of the staff, the care & understanding - nothing was too much trouble to help with.

Dreams give us good advice on bed and mattress. And they are very friendly. Keep asking us do you need any kind of help.

We were greeted on arrival and helped throughout, the guy who helped us was friendly and polite snd answered all of our questions. We found and ordered what we were looking and in s good time with delivery of the item being only 4 days from purchase.

We were greeted at the door with a warm smile and very smart staff. Who answered every question we asked and recommend the best things for us