Dreams - Wolverhampton

I felt there was an open, honest and empathic approach from staff. We were left alone to discuss but staff were on hand to answer queries if required. They all had a friendly manner without being overfamiliar.

Our assistant was very helpful and paitent

Assistant were very helpful in looking for what we wanted,she was pleasant and polite and explained about the type of bed we wanted

Was an easy and simple shopping experience, assistance from staff was really helpful and helped us make the right choice

Me and my husband was very happy with our purchase and the exceptional service that we received from sanj. We wanted to go in to the shop to check for prices and a bed a certain height for us as we are getting on, the service we received was by far the best service we have ever received and sanj gave us the space, time and a nice cup of tea whilst we browsed. We did not intend to spend as much as we did, however we were both given all the right knowledge which made sense for us to purchase the bed which did. Sanj most definitely is an asset to dreams.

The assistant, Slim, was very friendly and helpful. Made us a cup of tea, he wasn't pushy at all and didn't get annoyed when I kept changing my mind. The product we purchased was on offer so it was great value.

When I came into the store I was straight away acknowledged by I believe the store manager of the name Slim. He asked me if i needed any assistance, I explained that I had brought beds for my children a number of years ago and that the wooden slat had broken, I was going to order another headboard but was told that I could not get that colour and shown alternatives. Slim then asked what had broken on it he asked if I could bring it into store and he would try to repair it or send it to head office. I want home to collect it and left it with the manager. Upon my return he had fixed the headboard! I was very relived as my 11 year old son was experiencing problems when asleep as he was pushing against the headboard. The service was beyond outstanding i personally felt comfortable being served by Slim. I have shopped in this dreams store before and service has always been great. However this is the first time i have met Slim he was friendly had a lot of product knowledge I also purchased some pillows for my children in my opinion he went above and beyond with his customer service.Great service great store will definitely be shopping there again and would highly recommend the store.

Friendly service goodstock choice knowlegdable staff local store nice

was served by new member of staff was very impressed with the way he delt with us and would like to thank him for the very good service supplied

Upon arriving at the store we were welcomed and offered drinks, the assistant introduced himself and we discussed my problem and what we were looking for as the bed we ultimately wanted from Dreams 5 days previously. We were not able to have this bed due to the size not fitting but will most definitely be purchasing that bed when we move house :) Jason did not put us under pressure and provided us with a detailed quote for us to review before we purchased. We were left alone to discuss our decision before going ahead with the purchase. It was a very straight forward purchase and we were offered many methods of payment which was fantastic. Everything was answered and clearly explained. I thoroughly enjoyed our experience in purchasing a new bed from Dreams as we had never done this before and left there feeling very excited for my delivery 30 September 2015.