Dreams - York

The customer assistant was excellent, and we feel we got an excellent deal on the mattress! It was a real bonus to have £200 of extra bed items thrown in because it was an ex-display model! We got some lovely new pillows!

Rachel was great - very understanding and tolerant of my mother. Her knowledge was good - and if she didn't know the answer - she went away and found the answer. We came into store to 'try' the best and the matresses

Felt our needs were met, wasn’t made to feel pressured into buying anything. Friendly assistants

Felt our needs were met, wasn’t made to feel pressured into buying anything. Friendly assistants

Felt our needs were met, wasn’t made to feel pressured into buying anything. Friendly assistants

Felt our needs were met, wasn’t made to feel pressured into buying anything. Friendly assistants

We were highly satisfied because Kirsten, the staff member we dealt with, was extremely helpful and friendly. Kirsten talked us through the sleep machine and discussed what we were after, before showing us various products that matched our needs. What was really good was that we were then left to browse at our leisure, to then make our decision and subsequent purchase. The whole process was very simple and straightforward, down to the knowledge and professionalism of Kirsten. We were also very impressed with the social distancing measures in place, the availability of hand sanitiser which made us feel very relaxed in the store.

We were highly satisfied because Kirsten, the staff member we dealt with, was extremely helpful and friendly. Kirsten talked us through the sleep machine and discussed what we were after, before showing us various products that matched our needs. What was really good was that we were then left to browse at our leisure, to then make our decision and subsequent purchase. The whole process was very simple and straightforward, down to the knowledge and professionalism of Kirsten. We were also very impressed with the social distancing measures in place, the availability of hand sanitiser which made us feel very relaxed in the store.

Matt at Dreams was fantastic. He helped us use the machine to work out the right type of mattress, listened to our wants and needs and showed us a wide selection within the category recommended, we found the perfect mattress! He was hugely knowledgable and friendly about all the products and not only helped us with the mattress,but bedframe and then after that pillows that would offer us better support. We were impressed with Matt's knowledge and appoachable nature, at the age of 32, it's the actually the first time we've bought a full bed and mattress and had no idea where to start (previous bed was given to us by my mum when she downsized!) Thanks Matt for being great and to all the staff for making us feel welcome and safe,the Covid safety was primary and we were able to adhere to social distancing,access hand gel, all staff (& customers) wore masks and we used supplied paper sheeting to test the mattresses with less risk, very impressed.

Matt at Dreams was fantastic. He helped us use the machine to work out the right type of mattress, listened to our wants and needs and showed us a wide selection within the category recommended, we found the perfect mattress! He was hugely knowledgable and friendly about all the products and not only helped us with the mattress,but bedframe and then after that pillows that would offer us better support. We were impressed with Matt's knowledge and appoachable nature, at the age of 32, it's the actually the first time we've bought a full bed and mattress and had no idea where to start (previous bed was given to us by my mum when she downsized!) Thanks Matt for being great and to all the staff for making us feel welcome and safe,the Covid safety was primary and we were able to adhere to social distancing,access hand gel, all staff (& customers) wore masks and we used supplied paper sheeting to test the mattresses with less risk, very impressed.