Dreams - York

We were greeted straight away and the assistant asked us questions with regards to what we were wanting from a new mattress. After using the assessment machine and being shown all the mattresses we were happy that we had found the ideal one. It was a nice experience and were looked after really well.

I’m a fairly thorough person who works in sales so I did a fair amount of research online and on competitor sites so wasn’t expecting to walk out with a purchase knowing that I could pick up a king size mattress on amazon or other sites for £100-£300. That said, having done the body scanner test which to be honest could have been based on nothing more than a smoke screen as I have no idea ‘why’ I need a medium firm mattress but hey, that’s what they said, and that’s what I found most comfortable also pre test so it made sense to me. To spare you more ramblings. The lady who served us after becoming free after 2 mins was lovely and listened and didn’t push but tried to listen to our reasoning and multiple lie down tests. We decided that we could roll the dice on a £200 online purchase with whatever spec. Or we could pay out £1000 on one we know we both love and set up on a payment plan. So far, not received it yet but still feel pretty good about the situation. Thanks again

THE LADY WHO SERVED ME - KIRSTEN WAS GREAT - SHE WASN'T PUSHY, KNEW THE PRODUCT WHICH WE WANTED AND COMPLETED THE PAPERWORK EFFICIENTLY AND QUICKLY - WHICH WAS VERY IMPORTANT AS MY WIFE WAS SAT IN THE CAR (HAVING AGREED THE PURCHASE) WITH FOUR CHILDREN WANTING TO GO SWIMMING ASAP! WELL DONE KIRSTEN!

Found exactly what we needed straight away, staff were great

We visited the shop in York at Clifton Moor. The staff were excellent and provided very clear and specific information after asking what we were looking for. We felt very welcomed with no pressure. We saw a bed we liked but did have another shop to visit. The other shop did have a very similar bed we liked but a little cheaper as was on offer. However felt the bed at Dreams was just that but better quality. We returned and continued to be impressed with the welcoming, helpful and informative service. We bought the bed and it was delivered just 4 days later - amazing. The delivery service was also excellent and the delivery men a credit. Assembly was clear so managed to build it up quite easily. There was a very small tear in the underside of the base - we bought an ottoman - but we just glued it down as although unfortunate, didn’t compromise anything and you can’t tell. Overall very happy.

Matt was extremely helpful and very knowledgeable about all the products that were in the store. I cannot praise him enough

Kirsten ( who advised me) had all the knowledge I required to eventually make the right choice,and the overall atmosphere of the store made it very easy to not feel pressured into a decision, after all how often do you change your bed

The sales representative was very polite and knowledgeable, and was eager to ensure our shopping experience was enjoyable and painless

Very friendly knowledgeable staff

We were treated extremely well by the sales assistant “Chris” who was very professional. He was that good that we ended up purchasing more than originally planned.