Dreams - York

Really knowledgeable and friendly staff. At one point, all four of your colleagues working in the store were helping my girlfriend and I make what was a really tough choice between two premium but very different mattresses. A very pleasant experience all round.

Efficient sales person who understood my need and satisfied that need completely in no time at all.

Staff were knowledgeable and helpful

Nicola was very helpful and efficient. Sadly I missed out on a clearance item as I needed to go home and measure. Would have been nice if the item could have been reserved for a period of 24 hours.

We went into your York Store and were assisted by Nikki. She was helpful, listened to what we wanted and helped us make our choice. We felt that it was excellent customer service that actually gave what we needed and felt that we were assisted rather than just sold an item which happens a lot at other stores. We didn't place an order on the day as we needed to measure to make sure the bed fitted. We rang the store the following day and placed our order with another very helpful and pleasant member of staff. We found your customer service to be excellent from all your staff. Thank you

We were served by Matt and Paul at the Clifton Moor shop near York. They were friendly, very knowledgeable and professional throughout. Nothing was too much trouble. A perfect balance between knowing they were on hand to answer any query and not overwhelming you with information . I don't think we could have had better service. i have already recommended them to my friend. Please thank them Lynn Lynn Gregory

We were greeted by Nikki on arrival who was very helpful and informed. She allowed us time to browse ourselves whilst also being on hand for any questions which we had. She was the perfect balance of helpful without being pushy which is what we needed.

Excellent sales woman ! Great deal ! Great products and value for money ! Nothing to moan about 😊 Looking forward to our delivery this Wednesday 👍 The tempur pillows are amazing 🤩

We were looking for an ottoman bed and there were so many lovely designs to choose from. The assistant referred me to an upstairs section, which I would never have visited if it hadn’t been pointed out to me and there was the bed of our dreams! We instantly fell in love with it. Then he gave us advice on the mattress, which we were able to try out for comfort. He also explained how we could get discount by buying the two items, so we felt well informed but not under pressure. The assistant gave us full measurements for us to measure up at home which we did, then we made a phone call to order. Delivery time was perfect. Thanks Dreams!

The staff were very helpful regarding the imformation they gave over the beds. They were very helpful with my husband who is in a wheelchair, making sure we could get to the beds we wanted to look at.