Dreams - York

Our sales person Chris was extremely attentive. We tried the special bed to work out what firmness we needed and it was brilliant and set off the whole experience on a positive note. We had only planned to go in to get an initial idea as it was our first time buying a new mattress, but we went home and placed an order the same day. Very friendly and extremely knowledgeable team.

Nikki was great - listened to us and recommended what suited us best! Great customer service & 5 star experience over all! Please consider this as a personal commendation for Nikki for the excellent service we received.

Helpful staff.

From entering the store we were welcomed and offered the availability of a staff member but also the freedom to look around ourselves. Nicola was very friendly and knowledgable. She took the time to work out what would work best for us and showed a selection for us to chose from. When dealing with the payment she spoke at our speed and ensured it was an easy transaction

Matthew was very thorough and understood our needs very well. We never disclosed and budget we had in mind however he offered us a range of products thet suited our wants and needs at a very affordable price. Not pushing for a big money order but customer service was paramount.

Friendliness of staff especially a lady called Nikki ,very knowledgeable and did not feel pressured. Had a coffee whilst browsing and choosing product. Had the sleep master to assist with level of support for the mattress. Overall a relaxing experience.

Matt took the time to talk to us and understand what we needed. We tried many different beds & had a lot of discussion about each element including the mattress, bed base and head board. Matt was very knowledgeable and didn't push for a sale. The store was clean and tidy and the information and prices were clearly visible.

Very experienced assistant who had a good knowledge of the mattresses and listened to our requirements and applied her knowledge to assist us in choosing a mattress

Chris was beyond helpful. We bought a pillow a few months ago and his device was excellent that’s why we went back for the sofa bed . A year ago my uncle bought a new bed and again the same chap was brilliant !

We've had been researching TV beds for some time and came across the one we purchased via your website. This option was very competitive in price because it had 40% off the original listing price and also met the needs want we was looking for. We then went into store for a visual and to test measurement etc.