Dreams - York

The availability of assistance and the time they spent explaining everything and helping load items purchased

The shop was well laid out and spacious. The lady who assisted us was very knowledgeable and friendly

We were given time to have a look around without being bothered which I prefer and when a customer advisor asked if we would like any help I appreciated it as I wasn’t sure what I needed. Nice straight forward experience and help when I needed

We had just been to a shop next door but one and when we walked in and for the duration of the time we were in there we were ignored. We went to dreams and from the moment we walked in we felt like we mattered to the company and Chris made my partner and I feel very welcome and comfortable. My partner explained that he had issues with his back and we needed a new mattress for this fact. Chris took us to the SleepMatch and was very professional but personable too. He then showed us our ideal matches and we found the perfect mattress! Next we decided to look at a bed. We picked one out and Chris began going through the process of sorting the finance for us before we decided that we wanted to look at the television bed, despite beginning the finance forms, Chris stopped to explain to us all about it and we ended up going with it. We would highly recommend going to Dreams to anyone in search of a new bed!

The assistant was extremely knowledgeable and very friendly and made me feel relaxed.

I was greeted by friendly staff who were quick to provide me with assistance. Every question I had was answered and the knowledge of the staff member assisting me was abundant. It was also the first time I have been offered a drink while shopping which was a pleasant surprise. Overall, I can find no fault in my experience visiting and shopping in this store.

Chris was extremely helpful

The knowledgeable, courteous and friendly sales assistant, Mat

We were not bothered with staff, however when we wanted to talk to someone they were very polite and I didn’t feel like they tried to sell us the most expensive item. They listened to what we said we were looking for. Then showed us products to choose from. When we choose a bed we were offered a drink while we did the paperwork and I thought that was a really nice touch.

Customer Service was excellent. Thank you Chris and the rest of the staff. An enjoyable shopper experience. (York, Clifton Moor)