Dreams - York

The sales assistant, Rachael was extremely helpful, knowledgeable, and interested in listening to our needs. She allowed us to take our time, and make our own minds up. It was an overall nice shopping experience throughout.

Sales person , was knowledgable and very helpful, also was wearing a face mask whilst speaking to us. Impressed we were offered a free duvet and pillow set ( which is a nice touch and appreciated ) Also given a coffee whilst paying at the cash desk, made to feel we mattered even though we were just looking for a clearance mattress for our guest bedroom.

The young lady, Rachel I think her name was was such a pleasure. She greeted us with a big smile and was so knowledgable about the mattresses. We were very lucky as the one we wanted was available to take with us. Rachel offered us a very good discount and some bedding included. We couldn’t have been happier. She’s a credit to your company.

Excellent and wide ranging choice of products. Product knowledge and guidance provided by member of staff (Matthew) really helped the whole selection process. Ordering and delivery options plus payment quick and efficient. Altogether an excellent experience.

Great customer service, very accommodating and helpful!

Best service

Lovely store easy to look around and try the beds out.A good selection and good varied prices.

Kirsten the sales assistant that helped was fantastic. She was knowledgeable about the products and really helpful through the ordering and delivery process especially when I had to change my delivery

Kirsten was very professional and knowledgeable about the products and the whole business of sleep. Having not bought a new mattress for many years, she gave me a lot of information I wasn't aware of.

First of all Chris welcome me into the show and described what Dreams do. He then set up the bed to test my weight and show me the mattresses. He then took the time to describe what each mattress had to offer and how they could improve my sleep. From there he gave me the time to try them and move around the shop deciding on the mattress I liked the most. His attitude was fantastic and he clearly had a passion for his work. As soon as I looked over to ask for more information or help he was right with me talking me through everything. He continued to be polite all the time and had a very good understanding of the product