Dreams - York

a lot of help in shop

The whole experience was problem free from start to fininish. But having bought our last bed from dreams I wouldn't expect anything more or less.

I can't fit everything I wanted to say into 1200 characters so will also email my experience. Thank you to the team in York dreams, Graham and Andrew were extremely knowledgeable and friendly. No one was pushy and let us make up our mind but we also knew they were available when we needed more information The York team are a credit to the company. Thank you.

Andy was very helpful and knowledgeable and returned to this store because had good advice there previously. I had been very disappointed with a different retailer and so went back to that branch of Dreams to get the assistance I needed. Really helped to be able to book a delivery date as I purchased the bed and not some vague promise of 3-4 weeks.

We walked in and got help immediately from the store manager who helped us choose the products we needed and then made a quick and simple sale with us. Easy from start to finish. Very good indeed

We were welcomed and left to peruse, asked after an appropriate time if there was anything we could be assisted with.We had an idea what we wanted in terms of number of springs etc. and we were mattresses that met our requests. We were encouraged to try the mattresses and left to do this and discuss things privately. We were also shown other mattresses that the Store Manager thought may meet our requirements which he clearly had knowledge about but was never "pushy" nor indeed used the term recommend. We felt very confident with information and comfortable purchasing not being rushed in any way .The whole experience was professionally carried out and a pleasure to us.

We were thinking about buying a new matteress , the help , advice and assistance given by Kirstan was excellent , resulting in us purchasing the matteress , protector and pillows . All the staff in the shop were pleasant and friendly , we will definitely be recommending Dreams to our family and friends .

Staff very helpful and knowledgeable

The store was very clean and welcoming I got the bed I wanted, the staff were very good especially Graham the assistant or is it colleague who served me.

The store and staff were very good