Dreams - York

Processing the order took a little bit longer with bits being repeated - due to it being a new member of staff but fine.

I was satisfied with my experience at this store because it was no better or worse than other stores I visited

I feel that adding £39 for delivery is unfair. I offered to collect but was told this cost was for moving the order to York. In effect the bed has cost me more than the advertised price as this cost is compulsory. Its not the customers problem that you dont keep stock in the store. So your prices advertised are incorrect. I would have been happier to see the goods advertised at their true price and not a false low one. I accept that this is a one off cost no matter how many items you purchase but it is still you passing costs on to the customer. I did raise this in the store

Was satisfied but always room for improvement

There is always room for improvement :

Didn't have the specific items we were buying in store

As we have had to place an order for a bed which is to be delivered to new address when a sale has gone through . Which then has to be assembled . I am concerned that the timing will not work out!

Hi, we were happy with our visit but I did notice that when we first got there we told the assistant what we wanted and for what but he then twice asked us things we had already said. He was very friendly and knowledgable but I feel maybe a little more attention to detail would help.

The experience was basic and straight forward. Whilst waiting to place an order i was disappointed to see one member of staff stood around looking on facebook on his mobile which let the image of the shop down a little. I felt there cpuld have been a wider selection of pillows on the beds to try out aswell

I am reserving final judgement until I receive my I teams! Otherwise great experience