Dreams - York

I have a back problem & im nervous about getting a new bed as mine is comfortable but I need a double not kingsize like I’ve got now. I explained this to the assistant & she was very helpful, patient & I didn’t feel under pressure to buy.

Excellent service, friendly and could take my new 2 single mattresses home immediately. Even had help carry out to the car.

The store assistant was very helpful when we initially went in, pointed out the relevant beds that I enquired about and then left us alone for a short time to look around before coming over to help once we picked out the bed and headboard. Explained the sleepmaster and set it up and again left for a couple of minutes whilst the machine did it's thing before showing the mattresses that the machine picked out. Offered a drink and was given a choice of dates for delivery and informed that if necessary this could be changed if the new property isn't completed in time. Overall very happy with the whole experience and would definitely use again.

The assistant went way above her role I think. She was extremely patient with an older woman who took a while to make a choice and also had to leave the store and return, although the store was busy. She did not push the most expensive, although we finished up with that and helped me decide in my own time. She was a very sweet friendly girl. All Covid rules were applied and I had my pillow and my bed covered with paper, even though I was switching from one to the other all the time. I just hope the bed does the trick.

Paul could not do enough for us, from the mattress matching machine to shifting mattresses onto different bed frames for my wife to see

The tester for mattress compatibility was a great start.. high product knowledge friendly staff and social distancing protocols

Our assistant Rachel at york was very helpful, we found it all very professional and helpful from walking in to leaving.

Excellent service from both assistants.

I was impressed by the by Kirsten's knowledge and the care she took in ensuring we found the best product to match our needs.

The store staff assistant Rachel was incredibly nice and friendly. She was very knowledgeable and helpful in assisting us to choose the most appropriate bed and mattress.