Dreams - York

The colleague, Rachel, was outstanding, polite, informative, helpful and unobtrusive. Offering assistance when we arrived then gave time to look at consider then was immediately available when needed. She remained relaxed yet efficient throughout.

Matt, our sales person, was friendly, knowledgable, attentive but not intrusive during the hour and a half we were in the store. He analysed our needs on the electronic bed and explaining in detail our options. We had time to consider and then retuned a few days later to make our purchase. All staff we encountered were friendly and offered help if required. We were offered drinks and the whole experience was relaxed and enjoyable. There was no pressure to buy, would certainly recommend and return in the future. Unfortunately Matt was day off when we returned to make our final decision but we were helped by a young lady, Rachel (I think) to make our purchase.

A huge thank you to Rachel and her colleague (whose name I didn't manage to catch, sorry!) You were both the friendliest, most attentive retail staff I think I have ever had the pleasure of meeting. Thank you for offering us a brew and doing everything you could to help us source the right mattress for us. It's a shame the mattress will be such good quality and long lasting, because Bertie and I would gladly shop with you again!

Excellent customer service

Great service from Kirsten in York branch, Clifton moor, very helpful.

Clean store and friendly staff. Nothing was too much trouble. Well informed and advised what was right for me. Felt safe during the pandemic. Would definitely recommend.

Excellent support and service and quicker delivery term than we expected

Assistant Kirsten very knowledgeable and explained everything we needed to know nothing was to much trouble.Would definitely be using Dreams again.Was offered a cup of tea or water they went above and beyond for us both while everything from the bed to mattress and order was explained.

Lovely clean store and the assistant was very helpful.

Many thanks for helping us find the best mattress and pillows for us.