Dreams - York

After visiting a couple of bed shops and feeling out of place, Dreams felt right. Austin, the sales advisor made us feel welcome and we didnt feel awkward about trying beds with him around.

Combination of assistance, choice and cleanj8ness

We really needed a mattress. The gentleman who helped us was fantastic. Took the time to understand what we needed, helped us understand choices available and gave us plenty of time to decide what was right. We didn't feel pressured and enjoyed the experience.

Good efficient customer service who knew their products.they

When I visited the York store I was greated by a very friendly young man, he was extremely helpful in help me pick a mattress for me needs.

As I walked in the door I was approached by a member of staff to welcome me and ask what I was looking for. I felt a little uncomfortable because I really didn't want a"pushy salesman" pestering me, but thank goodness Austin did give me all the information he did! I didn't really want to listen to him at the time, I just wanted to wonder off and find the bed I was looking for. Thankfully, Austin persevered and found me the bed I was looking for. Austin was understanding when I told him that I wasn't interested in spending a fortune on a top class bed, and that I just needed a bed with storage to see my daughter through the next few years. Austin took great care in finding out what mattress my daughter was most comfortable on, and again, understanding that I wasn't going to be spending a fortune on a high end mattress. Overall, Austin was very helpful, let's hope the delivery and bed meet up to the same standard that's been set.

I entered the store and was met by a friendly staff member who listened to me and understood what I wanted. She directed me to the area where storage beds were and explained the difference. She did not try to sell me the most expensive bed in store!

better than most stores for service I now await delivery to comment on the beds

We had not purchased a bed for some time and were not sure of what to expect, The assistant (Dave) was very helpful but not pushy.

We loved the computer bed which told us which type of mattress best suited us. We were then shown suitable mattresses across a price range and were able to choose one affordable to us. The assistant was efficient, friendly and patient which was great.