Big O Tires

Took over two hours for an oil change and alignment check. Then they forgot to fill my windshield wiper fluid

As always, the service itself was great. There are two comfortable places to wait while my vehicle is being serviced, which is nice. The only thing that kept Big O from getting a 10/10 rating is the fact that no one asked for the key to the wheel locks. When I was checking out, the clerk told me they were unable to check my brakes because they didn't have the key. The key is in the glove box and in the past they got it out and it wasn't an issue, but now the policy is that they cannot do that. In that case, he should have asked me for the key upfront. Part of the reason for bringing my vehicle to Big O is your thorough inspection and servicing. This time around, I was particularly interested in knowing how my brakes were, but could not find out. I was disappointed.

The computer balance charge was unexpected and not explained what that is plus all the other charges/fees.

The woman that helped me could have been a little friendlier and a two hour wait.

Took alot longer than I was told.

I order tires online along with my appointment. Then the next morning they called me to tell me that those tires weren’t available, and sold me more expensive tires and I asked to be accommodated for the misinformation online and the only thing he could do was give me a AAA discount which I was already going to get.

while i had been there many times before, it was now under new owners and personnel, so highly satisfied is highly unlikely. but next time it could happen.

Staff is always willing to help. Been going to this location for 15 years.

Your system UPSALES by default with stuff like NITRO AIR at $8 bucks a tire. If Im buying a tire from you "Ask Me" if I want free air or pay for good air? Right? Then you charge some more for dismounting/mounting/and balance-Im buying a Tire from you.When I buy a soda from the store they dont charge me for refrigeration/unpacking/shelving it-GET MY POINT? I understand profit driven business but to a point. STOP gauging to make up for losses during COVID. We all lost. Hope my comments dont see the Delete button befor someone reads it. Thanks

1) Selected my tires through website. At no point did it say the price didn't include installation, so when I talked to an associate and he quoted me a much higher price, I almost bailed (READ: YOU ALMOST LOST A CUSTOMER!) 2) The price was slightly higher than quoted a few days before at another Big O for the same product - don't understand that. 3) I had to say 3 times that I didn't want the extra warranty coverage.