Big O Tires

In October, 2021 I purchased 4 tires plus 6 month Alignment package. I take my vehicle here every single time I need anything. I am disappointed that they did not remind me in April that I should get my Alignment done (before the 6 months were up). I was told that this "franchise" was being sold and consequently received less service due to "all that was going on". Additionally, they used to have all of their prices listed behind the Service Coordinators. This information has been ripped down and now We consumers have no clue, prior to them offering us the "total" at the end of our conversation about "what services need to be performed". The Prices Should Be Posted or Available for Us to See. The New Service Coordinators had to keep asking questions of the "original" working team and it took a longer than usual time to get checked in. I don't know if I will go back to this location. New owner? No Coffee. No nothing while we wait except repeating Country Music.

the receptionist very unfriendly, doesn't seem to care, they took way longer time to finish the job. the receptionist didn't notify me when my car was done, I had to go to her and ask. very unprofessional.

Nothing my experience there was great

Had a nail in my tire which required a patch (PSI at 27). Job took over 2 hours. Went home and parked. When trying to drive the car several hours later, there was less pressure than when I took it in that morning (PSI at 7!). I had a 6:30pm commitment which required. R ti take a Lyft and arrive late. I also incurred an unexpected e or se. Took it back in Saturday morning. The explanation was that I somehow got another mail in the 1-mile drive to my home 🙄.

Kudos to the afternoon crew of 24 Sep. although shop is closing, i really did not think they will be able to finish job before closing. I was told that since i was promised that job will be done, they will stay past closing to finish and they DID. A commitment to service indeed!!!

Waiting so long. 2 hrs

Sold me a battery for $200. Pretty sure it turned out to be just a bad connection. And then charged me eight dollars for a new bolt

price was a little steep for fixing slow leak in tire.

I called to set up appointment but I was told to just come in, no need for an appointment. I came in at 8:10 for an oil change, tire rotation and alignment, the job was completed pass 10:30.

I made an appointment for 3:00 pm for an alignment check under the warranty. When I brought the car in, I was told it would be about an hour. After an hour, I noted my car hadn't even been taken into a bay for the alignment. I asked what was going on. They said there were cars ahead of mine and I'd have to wait. When I pointed out I had made an appointment, I was told that means nothing, just that we'd get to your car sometime today THEN WHY DO YOU TAKE APPOINTMENTS???? I will never go to this Big O again do the this lousy service. If I try another and this happens again, I will never return to ANY Big o tire location.