Big O Tires

My product was not in store for my appointment, waited 30 minutes to find out that it had not arrived and that I was going to get a call back. No call so I called again and no information was given and I decided to choose a different location that replaced my tires within 2 hours of my phone call.

The front brakes were a warrenty item and when I got the SUV back both the brake pedal and emergence brake pedals were lower than before. I asked them if they changed the pads on front and rear they said no they were fine. I drove it home and parked it for the weekend and took it back on Monday told them I wanted new pads on the vechile front and rear. They adjusted the brakes . When I came to pick it up I asked if they changed the pads they said no they were not bad. My vechile my choice .They said they weren't going to take it back apart the pads were good. I have been a mechanic for 38 years I am not a dummy. I just old and can no longer do the work . I was willing to pay for the pads and the rear b rake job but they said no . I will never go back. Just an FYI the big o in San Leandro was just purchased from someone elseand word is they don't want to fix warranty jobs for a loss.

Please please return my money buy alignment is still out of alignment you don't know what you're doing at all. I made an appointment for 8 o'clock in the morning, it was over an hour before they got it on the rack, still one hour and 45 minutes. When I drove away still out of alignment turning to the right side of the street immediately. What else can I tell you. Please return my money.

Technician spill oil on engine while refilling and it got smoke all over in hood then they have to put watet on my engine to cool it off . Not visiting next time to risk my brand new suv

Get rid of that no go Guy that does front end Alignments he took off in my car and was doing burnouts I heard he came back laughing when he didn’t fix my car correctly at my work he would’ve been fired I work at automotive to

They told me they fixed my tire. I drive away and my car signals to me that my PSI is still low on the tire they "fixed." I come back and have them look at it again. They look at it and say that they missed the 2nd puncture, but now that they saw it, they patched it up. It's already bad they missed it the first time. I start my car and notice that it still says the PSI is low. I come back and the guy assures me, "No, it's fixed! Just drive for 10 minutes and it's fine." I start the car and wait a few minutes because I want to show him the tire is deflating, but he looks at me and yells, "Drive drive!" Rude! I drive for 10 minutes and come back because the reading is still showing my tire is deflating. The shop closed! 30 minutes later, my tire is completely flat. I had to waste a second AAA roadside assistance and wasted 3 hours of my time for Big O Tires to DO NOTHING, be rude to me, and send me driving with a deflating tire. If I went on the freeway, I could've gotten in an accident and died! I came back the next morning and demanded a refund, which they gave me. Then, I took my car to Hyundai and they fixed my tire because they noticed a 3rd puncture and now it's fine. Wow.

Big O' can have more then one worker on a Saturday morning working!! Customer service could be a little nicer.....

When a person has an appointment and told it would be ready by a certain time, every effort should have been made to finish on or near time promised. Otherwise Customer should have been told and been communicated with during process. It was nearly 3 hr hours for work that was estimated to be done in 1 hour. During the wait, big o did not initiate any communication regarding the extended time.

I went it in to have my stock rims replaced with other rims simple swap and they could not do it in 1 hr after I came back from lunch.

I’m not coming back or recomend it to this location.