Midas

Was told nothing was wrong with the front end. Left and pulled to the right hard and ruined one of my tires on the way home. Called and told them reschedule and found a lot of stuff needed fixed when the first technician said all was good and still charged me 200 dollars for the alignment which was worse after leaving than when I took there. When asked for the regional managers number was not given but said she would give him mine. I should have gotten a full refund of my alignment that never happened and ruined one of my tires. I will post bad reviews on every site I can about the technician that ruined my tire and didn’t want to take the time to find out what was wrong. The assistant manager was nice but should have given me my money back for the alignment. I will never be back and I will tell everyone I know to never ever go to Midas in crawfordsville.

My lug nuts were not tightened, after the tire rotation. They backed me out and then drove to a parking spot, I backed up noticing my entire car was grinding and popping and wobbling. I honked and one of the techs came out and I backed up and drove forward several times he didn't hear it, he thought I would be OK. Then it was him and another tech to lock up. I started to drive off again and a terribly loud pop and my car shuttered. I honked they both came out. The new tech heard a noise he thought it was my dust shields but I should be OK when he moved them. I told them I wanted to drive around the building, and it popped loud enough again they told me to drive to the bay. On the lift they both saw something. One of them said "I've seen entire front suspensions fall apart on the lift" and asked if it did all this acting up before I told him " Absolutely not." THEN they both notice my lug nuts were only on by a few threads. They torqued all the lug nuts on and apologized. The breaks pulse now at the end of the break pedal depression. This wasn't occurring before. Now I need an inspection that I don't need repairs. I'm already paying for a funeral and it's winter.

Be sure to properly install the tires on my specialty vehicle. I drove off with my van driving extremely terrible. The entire vehicle was violently shaking and I had to return to this location. Upon returning I was told to drive 35 minutes away to another location. I was in AN UNSAFE handicap accessible vehicle and was told to drive 35 minutes away! Absolutely ridiculous. I also didn’t appreciate that I was lied to about the issue with my vehicle. Although I am in a wheelchair I am mentally competent enough to know a thing or two about vehicles.