Big O Tires

After a rock penetration of the drivers side rear tire on I80 east about 50 miles west of elko. I was able to make it to Elko after $40 worth of fix a flat. Big O was close to our hotel and opened at 7:00am Keefer Cambell and crew had me back on the road home safely within two hours.

The store greeted me with a smile as soon as I walked in, they were very busy but still greeted me as soon as I opened the door. I needed some mechanical repairs done on my vehicle, they did the inital inspection and scheduled me. When I arrived for my appointment I was greeted by happy faces again. Extensive repairs were done and i was sent updates throughtthe procedure. Items of repair were explained throughly and when I asked question I never felt like they were annnoyed by wxplaing the way the parts worked or what the components importance was.

Tires were balanced and inner tie rod diagnosed to my extreme surprise because I'd bought the Tires in Ukiah ca the service was free. I really appreciate their friendly service.

The tire was repaired quickly. Aired up properly, and the customer service was top notch

got everything I needed checked out and fixed and car is driving fantastic now.

I am always happy when I bring in a vehicle here. The Elko Big O Team is always awesome in all areas. I love it here.

Knowledge of all staff, consistent updates and willingness to get what I needed to get my job completed

Was completed in timely manner.

Timely check in vehicle was ready in a short amount of time. Customer service is always excellent.

We appreciate the professionalism and knowledge of Colter Taylor.