Pandora Jewelry

All the items I wanted were in stock. The salesperson was awesome. She took the time to let me mix and match and didn't rush me

I'm told as a VIP client I would be contacted when merchandise I want is in yet no one has ever contacted me. I am notified from parent company by email then I in turn have to contact the store. If I weren't diligent by being proactive the product would be sold out and I would not be happy.

Kind of slow to get to me, I had to wait a a few minutes

Very nice

Didn't have a few of the charms I was looking for specifically.

Was given a bracelet for Christmas that was too big. It was ordered on line. I didn’t have the receipt and drove 1 1/2 hours to a store just to exchange the bracelet. They said they couldn’t exchange it without a receipt. I had to buy a new bracelet to put the charms on I had. Cost me 70.00 instead of just an exchange that hadn’t been even worn.

The sales associate Autumn was amazing. However, the manager who rang up the discount is unethical. I was supposed to receive 3 charms and the bracelet for $150. But after choosing my 3 charms I added on spacers. She used the spacers to come up to my total for the discount rather than the charms resulting in a discount of $30 rather than $65 which is what I would have received if I just hadn't purchased any additional items and only did the 3 charms and bracelet. I feel like I was punished for buying additional items. I love the bracelet and will probably buy charms online occasionally. But I will not go back in that store anytime soon and that's where you get the impulse purchase. I spent $405 last night that I did not plan on. I'm the kind of customer you would benefit from. But I got screwed on my discount. Was it worth $35 to know I won't be back when I dropped $405 without a hesitation? I would have been a lifelong customer. Now instead I will tell people my story when they ask about my bracelet.

I went to the store to have a bracelet under warranty fixed or replaced. The first two associates would not fix the problem and gave me a phone number to call. After calling I was sent back into the store where a third associate was just as rude as the first two and upset that I had customer service in the phone. Had me hang up so they did not have to speak to them but treated me as if I was putting them out. Did not feel welcoming in this particular store. I drove 2 hours to get to it and then wasted an hour trying to have the product fixed.

I purchased a necklace online to pick up at the store. I was out of town at that time. The order was cancelled before I could pick it up. I had paid for the order in full. It amazes me how you can cancel my order and sell my necklace to someone else. Legally I believe I was the rightful owner. The persons at the store had received more stock the day before I was there to pick up. They were less than helpful when I asked them why I should pay 30 percent more for a necklace I had already purchased at a lesser price. This kind of customer service is why I would be reluctant to return to Pandora.