Midas

If a customer asks for a tire rotation, rotate the tires and then happily charge them for it. Don’t ignore them or tell them it’ll be done and then act like it’s too much to ask when the customer confirms tires were rotated. Insane customer service. If a coupon is made available to the public, don’t charge more for the service after the fact. Makes no sense. Ya lost me as a customer. If a customer walks in for an oil chance the minute the shop opens, why would that take almost two hours after I was told “if you come in the morning, won’t take but 30 minutes”. Took my fiance’s car for an oil change previously and the oil cap was left in the engine bay. Needless to say I won’t be back to a Midas. Two terrible experiences back to back isn’t worth saving a few bucks. Also, they quoted me $500 for new rear brakes, new brakes for 500 bucks? Give me a break.

I went in because my check engine light was on, and was told I needed further repairs that would be almost $1800. A couple of months earlier, I had already paid $2,000 for service, and was now being told I was given an inaccurate report and needed more work done. This sounded very misleading. I have been a long-time and loyal customer to Midas, and I wasn't even offered a discount to get the needed repairs done, which had not been disclosed to me previously. Very unsatisfied with my service.

Already given

I went in for an oil change and tire rotation. The wait wasn’t too bad and everything went smooth. However, when I went home and checked the quote they gave me, tire rotation was not a part of the service. I looked at my tires and checked that they were not rotated.

Part pricing is double or almost 3 times the normal price of the part. Need more options for selection of replacement parts.

People working at the desk needs to be more friendly

I paid for tire rotation and oil change but store associate don’t want to do the tire rotation due to one my tire condition but I paid full price. And Check-in process was horrible

It was an okay experience longer than expected but the staff was friendly.

The people working here are scam artists. Black mailers. They held my car for money. They lied. I was there for seven hours. I’m taking legal action if I’m not helped out. It is all recorded.

Stop taking advantage of customers and their situations