By K. G. M. | 6/1/2023
price quoted for the tires was 120 but when asked to add on 2 more tires on the call i agreed but was shocked when the job was complete and the total was much more than I expected
By jetchjedi@hotmail.com | 5/13/2023
Great staff
By Gray | 5/3/2023
The tires I wanted had a rebate going the tires were unavailable I have a rebate for tires you can’t get
By Johannes | 5/2/2023
I made an appointment, but they needed a different part, so they rescheduled once I showed up. Then I was to,d it would be a two hour wait. Instead, I waited more than 4 hours and I needed to bring my vehicle back the following day for an hour so they could finish.
By Katvt | 4/17/2023
I dropped my car off early by 30 mins. at 2:30. I hoped you could get it in a little before my appt at 3:00. They said they would likely be able to take it a little early. I went shopping at Walmart and returned at approximately 3:30. I then sat and waited til 4:15, at which time I got up to ask what the status was. She walked out and came back with paperwork and said "It's ready". She gave me a discount for the wait. There were 5 people waiting in the waiting room, which I have never experienced. I was satisfied with the discount as a compensation for my wait.
By TB | 12/21/2022
I had 12pm appointment to install 5 TPS units. Big O previously installed TPS units that were not compatible with my Tundra’s computer system. The correct units were reinstalled but the installation took 2hours.
By Riff Raff | 11/26/2022
The price was higher than it has been in the past
By mday | 5/13/2024
I did not realize that I was paying for nitrogen and I did not want the tire protection plan. $43.98 of additional on 2 trailer tires that I did not need.
By TeslaModelS | 11/27/2023
BigO forgot to get the front tires until I called to remind them BigO forgot to call me when the tires were ready to Install. BigO insulated the tires all several pounds higher than the manufacturer recommended PSI. I have little confidence that the things I can't check, like alignment, were done well.
By Bill | 11/25/2023
Priority to customers that have appointments. Accurate price quotes. Better communication with customers related to progress of service.