Big O Tires

The person at check in wasn't friendly. My wife and I both booked appointments on the same day for the same vehicle. When my wife called to cancel the duplicate appointment, the person was not friendly and seemed annoyed about the cancelled appointment. I was told I needed new wiper blades when I just replaced them 2 weeks ago and I was told my vehicle had an oil leak and for $100 they would try to locate the leak. There is no burning oil smell or drops on the garage floor where the car is parked. I felt like they were just trying to get more money out of me. Also, please stop offering "coupons" for oil changes you don't offer. I was unhappy about paying $50 for an oil change when I had a coupon. We will not be returning to Big O for any other vehicle services. This isn't the first time we have had "issues" with a vehicle and a large quote for repairs. The last time I took the truck to a different repair shop and there were NO issues to fix.

The store manager (Billy Daniels) is very disrespectful to the employees in the shop. Also there were corporate guys there as well and they sure don’t know how to take care of their employees at all. I highly recommend not going to not only this location but any Big o tires at all.

There is a warning light that should have been seen during post repair drive. Now I have to take it back costing time and gas.

A vehicle should not be on the rack for more than an hour and not even finish a simple tire repair. Furthermore, the repair was not done properly. A different employee had to take over. The oil change never took place as I had to get on my way. Better speed and skill next time.