Big O Tires

Price of oil change was not communicated and feel like they may have taken advantage.

I had an appt at 9:00 for an oil change, tire rotation & asked for them to look at my brakes. I did not leave until after 10:45 a.m. I do not think it should have taken almost 2 hrs for my car to be done. I had to ask an employee the status of my car. I would appreciate faster service & more updates on the status of my car.

My biggest complaint is I just had my car cleaned & there were grease stain on my hood & door handle and dirt all over the floor boards from shoes.

Did not check air in tires 3 where 31 pounds and fourth was 38pounds. Get another machine to balance tires

Technician that didn’t loyal change on March 6th entered my vehicle on the drivers side and left black grease on the sun visor and head liner when he placed oil change sticker on my windshield. He did not remove the grease and when I noticed this mess I returned to your shop to report this problem to the manager. The manager was courteous and came out to inspect my vehicle. He tried to remove the grease, but was not successful, and asked me to come back the next day after he would purchase another product to clean the grease off my sunvisor and headliner. I told manager that I would try to remove the grease on my own. I ask manager to give me a complementary oil change for my trouble, and he did. I told manager he have talk with his technician about cleanliness when entering customers vehicles.

Used a coupon for an oil change and tire rotation for $19.95. Wasn’t asked or told that they no longer use conventional motor oil and they only use a blend of synthetic oil, which makes the cost much higher. Didn’t expect the high price of an oil change. Makes me angry and the coupon looks like a bait and switch tactic. You will totally lose more business with that practice!

Didn’t receive a receipt. Didn’t get a window sticker with oil change details. Service writer was suppose to call or text when finished but car was sitting outside unlocked and I had to go ask if service was completed. I paid bill, and the person went immediately to another register to help another customer. Never said a word to me.

I bought the tire warranty and the tire needed replaced and I was charged $50 to get one under warranty. That's not how this product was sold to me. I was told it was 100% covered at no cost to me

I was told an oil change and tire rotation would take an hour. I went to neighboring businesses to kill time. Came back and still had to wait which I was fine with. I understand things happen. When done, I was charged for 2 extra quarts of oil and a drain plug. I have had great service in the past. I'm guessing new management or a change in company policy. I won't be doing oil changes there again

Complete all the work I’m paying for including resetting my car computer and putting a sticker in the window. I’m still 100% sure the work was even done. I’ve lost faith in this Big O. I used to get great service before it changed ownership.