Midas

I have received a promotion on the mail that contain a general check, tire rotation and oil change with filter for 39, but they didn’t apply the tire rotation until I let them know it was included, they double check and waste extra 30 minutes of my time, because they refuse to do the tire rotation when I let them know at the beginning

Will never come back Midas.

Pls make sure y'all use the correct torque sequence on cars, so you don’t mess up alignment & get the year make & model correct to.

Get a new manager. One that has customer service skills.

Your associate was incredibly rude. They broke my sensor and refused to fix. They were constantly trying to upsell something to me.

This experience was awful and I will not ever go back or recommend. I got there at 715am waited for them to open and did not leave till 9am. All I got done was an oil change. There was no one ahead of me. A truck pulled up behind my car and I had to wait an extra 15mins on top of the over hour I previously waited. My car was done before the truck got there so it would’ve been proactive to move my car beforehand or ask the driver to back up to get my car. No one said thank you when I left and the receptionist was completely unprofessional.

Educate the onsite manager that worked on 04/19/2024. African-American lady had a good heart, but her customer service skills need some serious attention. She stopped in mid conversation with the customer to answer the phone while the customer was talking to her trying to understand the stores unexpected and unexplained fees. This really made me want to leave and just not deal with Midas as my all, but the only reason a stayed was because I already purchased the voucher on Groupon. She had her personal phone next to her answering calls, with ear buds in her ear. How distracting and frustrating does that look to the customer when they’re speaking to the manager, but earbuds are in the managers ears. Just please educate this location more on customer service at all times. Even though you’re about to close for the day you should still remain professional until all customers are satisfied and out of your establishment. Please call me if you have any further questions and/or concerns. Thanks (346)316-3162.

While in the waiting room and big rat came our. I ran to tell the representative at the front desk, she completely ignored me.

Train the receptionist to be more professional. Inspect the building for cleanliness. There was a huge rat in the waiting area that scared all guests away.

Was told the entire process would be completed within 45min-1 hour. Wasn’t finished until an 1.5 hours later. I also asked ahead of time if air can be put in my tires, left with no air added..