Big O Tires

A small initial miscommunication resulted in me driving away w/o my spare. I returned and everyone was accountable and apologetic. Things happen. I will return.

I got a bad used tire from the Flagstaff Big O the day before and the associate didn’t even acknowledge it. Also added the hazard insurance without asking me first.

Lack of communication on the progress of the work.

The $49.99 oil change advertised on your website was not honored. Was told that it was a Phoenix promotion even though it's on your site. Had scheduled an appointment for my oil change and it took nearly 1.5 hours.

It was great to have an offer with a really good price and we appreciate it but we especially wanted to know about the status of the brakes and I did not see any comments.

Replace the tire air valve stem caps upon completion of the repair.

I guess it was my fault for not asking how long it would take to repair the tire when I scheduled it, but I assumed it would be a 30 minute repair. An hour and a half to patch a tires seems excessive. If I knew it would take that long I would have arranged a ride.

I was quoted at an hour, it took 3 and they still weren’t able to finish so 8 had to come back the following day to finish which took an additional 1 1/2 hours

I had a flat so this was the closest place to pull into. I had looked on the website to choose a tire that got my budget. The man who came to check my car tried to sell me additional tires (which I didn’t need) and when I showed him the tire I wanted from the site basically told me they don’t go by that, the site does not show the ACTUAL tires available, and if I wanted a tire that day I only had one option that was almost double the price of the one I had selected. I was stuck so I got the tire - but he was very short with me and really seemed like he could have cared less.

I informed them that I was going to wait for my vehicle. My car just needed a routine oil change. I waited about 2 1/2 hours. They worked on other cars before me when I had an appointment and was on time. No one came to me to explain why it was taking so long. I have used bBig O in the past and will now look to see where else I can have the oil changed on my car.