Hand and Stone

Massage actually began about 15 late and ended at scheduled time so paying for 90 minutes was disappointing.

I've been to several spas. And this dearborn location has always been not a preference. Not only did my lady quit, i was not notified. My app was at 1pm not seen til 115. Dust and dander on the floor and countertops. Noise from them hanging the sign. Is this supposed to be relaxing??? No bolster under my legs. For 30 extra bucks i can go to Mgm

Construction renovation

Check in was unfriendly, got a new form handed to me on a small tablet that didn't show what I needed to answer.

I booked a 2 hour appointment for a massage and facial. My massage was cancelled and I was not made aware until I got there. This appointment was to celebrate my graduation from graduate school. Not the best first impression of hand and stone

I didn’t feel the experience was above and beyond

The front desk greeting, the wait time, the professionalism of the masseuse.

This massage was ok, I have had a few better ones though. I feel that more time could have been spent on my LOWER back, I specifically asked for that to be focused on. I feel like each masseuse does their own thing instead of following a standard way to massage. I get that things may be a bit different depending on areas to be focused on. In my experience some start you face up, others face down, some do feet as they finish each leg, some don't. Some adjust lighting, some don't. Things like that.

You are raising the monthly subscription from $69 to $89, that’s getting in the range where I will start looking for a different place to go.

I was completely satisfied with my visit. The things you asked about are just things I don’t care about.