Dreams - High Wycombe

All aspects covering service very good

How highly satisfied can you be buying a spare bed?

Computers crashed halfway through transaction and therefore had to return the following day to complete and the delivery date had changed within that time to 2 days later

Everything was fine but you could have one or two more assistance available when needed.

I only bought a bog standard item that did not require much assistance or expertise

Haven't received products yet so only basing response on service so far which has been good but can't be 'highly satisfied' until I've received everything and to a high standard. :-)

Not many customers in the shop. it felt a bit too much coming in the shop and being approached by 3 staff! I felt happy with the member of staff who served me but it just felt too much coming into the showroom.

Two basic errors were made: first, quoting the wrong price for the removal of my existing sofa bed, and it was I who spotted the error (I had been told £48 when it is £28) at the sales desk from a display card. Secondly, I was told that the new product would be available in four weeks' time, but when the details came up at the time of the contract, it revealed a gap of seven weeks- from 16 October to the earliest available date of delivery of 9 December. To compound this, at the time of sale no other dates were shown on the computer to be yet available; for now it was 9 December or nowt! That said, time is not of the essence here, but it does mean you have my money for seven weeks, and I have no product.

sofa bed was not immediately available

It was a straightforward retail transaction. I don't get a high degree of satisfaction from unexceptional transactions. I am satisfied that everything was done well but there was no scope in this transaction to go beyond that.