Dreams - High Wycombe

Not every experience is perfect. I wasn't disappointed or any other negative. I just wasn't ecstatic over buying my kids new mattresses. We were happy with the purchase.

I felt my experience was satisfactory, I knew what I wanted and did not require too much Assistance. I hope the quality of my mattress will be as good as it appears, then I will likely feel highly satisfied. Lovely assistant attended . Thankyou Michelle dutton

Although I was very satisfied with 99% of my experience, and this one thing I was disappointed about was that when we got our invoice we noticed that ,although the assistant said that dreams take our old bed etc , but we were not aware that dreams charge for this ? but I then looked on the invoice that dreams charge for this service although I did speak to the assistant about it , I never pursued it as at that time I needed to go. I just thing this is not a very happy experience regarding this part of my purchase.

We are still awaiting delivery of the mattress protector that was due to be coming through the post.

The goods haven't been delivered, so can't give 100%

I knew what I wanted but the store manager seemed too interested in the telephone than to deal with myself. He also spoke to a member of warehouse staff in an unprofessional manor which came across threatening, over a miscommunication to which the warehouse person was not at fault. This seemed to have upset the person and staff nearby. The warehouse person (Fernando) was extremely helpful and polite. He dealt with me in a very professional manor even though he was effected by the comments made by the store manager.

The delivery time for the product we ordered was 2 weeks away which is not appropriate for our needs.

I have high standards, highly satisfied is very powerful expression

it was good and the person that help us was realy realy good i was satisfied, but with the store it was a tad lacking a bit of get up and go

50% reduction offer was slightly misleading - buying bed / mattrass separately made this more expensive than I expected