Hand and Stone

2032 ratings
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Location

170 South Main Street,
New City, NY 10956

Anonymous

By Anonymous | 5/27/2021

Within the last year some of the receptionist staff have been quite disappointing, before this I have enjoyed all my time. Upon leaving each time, I have felt like I was up charged & then when I questioned it I received a very cold response of you can either pay or use a 4th package, when it was only suppose to be originally 2. There is little knowledge of services available to use , when I questioned on how I could use my points I was informed the only thing I can use my loyalty points for is a massage, no options, which is not true & a less than inviting attitude when booking future appointments. It seems to end my experience negatively which is not how I want my sessions to end.

Anonymous

By Anonymous | 5/26/2021

I have no reason maybe because it’s was my first time but the massage therapist was very nice

Anonymous

By Anonymous | 5/21/2021

I sent the text that I had arrive for my appointment and no one got back to me. I called 5 minutes after my start time and they were co fused about my appointment. So my appointment started 10 minutes late even though I was 5 minutes early and waiting in the parking lot like my confirm text said to.

Anonymous

By Anonymous | 5/17/2021

They have been sending emails with services offered & every time I called nothing was available. It took 2 weeks to make the appointment.

Liz

By Liz | 5/14/2021

The massage was great. Shavonie was personalable. I wish she would have spent more time on my legs as I told her they felt they each leg weighed about a thousand pounds.

Anonymous

By Anonymous | 5/14/2021

I was not used to the therapist, she was nice enough but next time I would try someone else. I didn't feel as if she could "read" my back. I was so used to Anthony and now he doesn't work there anymore. It's just a matter of finding the "right" therapist.

Anonymous

By Anonymous | 5/13/2021

Would like the place to be more spa like and more apts available with my therapist

Anonymous

By Anonymous | 5/12/2021

Still have neck and shoulder pain; I needed more intense pressure in those areas

Anonymous

By Anonymous | 5/9/2021

While I very much enjoyed my massage therapist this session, there have been other times where I felt the therapist performed a basic massage that wasn’t customized to my needs.

Anonymous

By Anonymous | 5/7/2021

The pressure used was a not as light as I wanted. I did mention to the therapist that I wanted light to medium but I felt it was still a bit hard. I did have a little discomfort on my neck because of it. But overall, it wasn't terrible.