Hand and Stone

I enjoyed the experience. Staff was very professional and spa was clean. Will be coming back again :)

I think the ambiance needs to be upgraded for the feel of a spa. I feel its very commercial and basic. I think the layout and experience of getting your services doesn't have a full spa experience. Its all about the finishes, lighting. Otherwise, the services were good.

The therapist was very friendly but did not break up all of the knots in my upper back as expected- I did not ask her or communicate this as it was our first session together

Place is small room ambience okay. Better lotions

As a returning customer some of the newer practices will take time to get accustomed with.

I missed hearing the music — no music on the day that I went. Massage therapist was not my usual person but she was fine.

I typically do not have an issue with the massage time frame. However the appointment started late 2 times now. The first time I lover looked it because the massage was extended past the original. This past visit I booked a two hour massage which was to start at 12noon and it started late at 12:18pm ending at 1:23pm. I spoke to the receptionist at the desk and she claimed it was the correct end time. I mentioned how it started late but she stood her ground. I paid for 2hrs and received 1hr and 7mins. Very upsetting!

No real reason. They did well. Not too comfortable with the overall COVID situation and massages.

The therapist was very nice and did a great job of helping me relax. The massage was very therapeutic and relaxing. I felt that the value for the service I was given was great. When I arrived, there seemed to be some disorganization up front. I was not actually greeted as much as told to sit and wait for someone. Overall, I would just say that the spa could use some help up front.

I feel that I didn’t get my allotted time I would like the massage therapist could be more quiet