Hand and Stone

The only issue I have with this Hand and stone is it seems that there is a HIGH turnover rate with therapists! In the past year I have had 4 therapists that have come and gone one of them just recently who was amazing and was perfect for my needs! I understand that you can't stop therapists from moving on it just makes me wonder why so many come and go so quickly! I love everything else it is a bit on the costly side especially since I have had so many different therapists in the past year.

When I callled to book my appointment when I checked on them after my service it was noted that one of my appointments was never booked had I not checked that would have been upsetting but staff was great and thank goodness spot was still open. I also booked a massage but therapist had family emergence but offered a facials for same time so that was nice

I reserved a 80 got stone massage & was only given a 50 minute massage.

I sometimes forget to make my appointment or forget when I schedule one. I would receive reminders to make an appointment and a reminder text the day before an appointment and was asked to confirm. That stopped a few months ago. I appreciate the text notices.

Met expectations. I have high expectations too, so pleased.

Most things are fine. I prefer massage oil over massage lotion

She was nice just seemed inexperienced did not address concern of left neck shoulder area Room was chilly Felt like at times she was using a massage tool Only checked on pressure in first 5 minutes of an 80 minute session

At my first visit, my therapist upgraded me to a deep tissue massage, despite specifically stating I did not want to upgrade. Also, the massage was not even a deep tissue massage and was hardly even firm pressure. However, my second experience was much better and I was satisfied.

I missed a massage appointment by 10 minutes, I did not receive a call or text confirmation. I had to pay an additional $25 to recoup my massage.

All the therapists I've seen in the past have left and I had to start over with Anna. She did a great job, but I like to see the same therapist all the time. It's a great frustration for me.