Hand and Stone

Monthly prepaid had not been taken out for January yet, front desk charged me as a member $95 less 15 for tip, doesn’t seem right and will be talking with them in person this weekend

The massage was great and definitely relaxed me. But I was under the impression that the CBD addition was 3 dollars, not 30 dollars. I also felt very pressured to tip more than I was comfortable tipping.

My therapist is great. She is friendly, knowledgable and helps me relax. Receptionist is very friendly and uses your name!

I bought a facial serum for over $140 dollars .. I may return.. a lot more Han I normally spend ..I am 65 and short of a face lift I don’t think this serum is magic 🙏🙏🙏🙏🙏🙏

Expensive

This was one experience out of many from years with Hand and Stone, so I know it was not the norm. I also know I will not return to this masseuse. The focus area and the pressure were ignored even after requests. It was not an enjoyable service and I did not experience any of the many valued benefits I usually do from massages here. Additionally, in the beginning after multiple pushes for add ons that I was not interested in that day (I often do add ons, but not always, and usually like to thoughtfully choose them before hand) I did add essential oils. I really have never felt pushed to add on here before. Additionally, the only way I could tell it was used was on a wash cloth placed over my eyes when I turned on my back. Had I known peppermint oil was on the cloth I would not allowed it on my eyes, which quickly were in pain and watering uncontrollably and I asked it to be removed, which was meet with what felt like attitude from the masseuse. Up front I was asked if I was ok because my eyes were leaking horribly and shared the experience and was told it happens more often than I would think. I think he meant well but felt he knew what I needed more than I knew what I wanted

I to confirm that I was coming for the appointment 3 times! One phone call and 2 texts. Very annoying. Once should be enough.

Covid precautions not clear and not enough

Honestly was satisfied-first time with Kelly and reserve highly satisfied for later experiences.

Since the original owner left there has been major changes in staff, prices, and clauses to the packages. I have been a member since 2010 and do not intend on staying. I have even noticed the shift from the focus of making people feel well to just a money mill for the new owner. It's quite sad, I know majority of the staff mean well. But it is hard to balance making others fell well WHILE pushing upgrades...like a sales person. If the focus of a spa is on "how much can we make," retention will be low of both customers and staff that care.