Hand and Stone

Never said that. Overall satisfied. Just have a few medical issues the therapist cannot fic

I had a gift card for a 1 hour massage. When I went to use it and I upgraded to a hour and a half, I thought I would be paying the difference in price between the hour and hour and a half. I was informed that they would only give me a credit of $49.95 instead of honoring the 1 hour massage. I ended up spending $80 plus tip out of pocket. When I purchased the gift cards I was told they were for one hour massages, not specific monetary values.

Prices continue to rise, added fees for transferring massage to family members after paying for massage Cost for add-ons continue to rise...

Little more on hands and feet including toes and fingers.

I was Satisfied, my appointment went well. No issues.

I come to Hand & Stone on a very regular basis, and am always treated well. My appointments usually start on time, but my most recent appointment started about 10 mins late.

Overall good and please send us some offers!! I think visits will be more interesting

There seems to have been a change in this particular H & S. The receptionists are so busy trying to sell people on booking their next appt before they leave for more points, etc., that there's a substantial line that forms. My previous appt was a facial and the therapist tried to sell me add'l services. I just want to relax, not rebuff sales attempts. My massage started at 10 after and ended at 5 til. I signed up for hot stone, but did not get it. I thought I had forgotten to specify that so I didn't say anything to the therapist. When the receptionist charged me for a hot stone massage, I told her that I did not get it. She questioned me a couple of times about it and kept saying "I told her". I told her the massage was fine (one of the best I've received lately), but I just didn't get the hot stones. She then said she couldn't change the bill until she confirmed it with the therapist later. The atmosphere has changed.

I was not dissatisfied with anything and didn't check any unsatisfying boxes

I did not find the cost of the services to meet the experience- i could have paid the same amount and gone to a spa and had additional amenities available to enjoy.