Hand and Stone

friendliness of staff performance of service for waxing

The staff was very professional and pleasant. I did not have to wait to get into my appointments. The products offered at the end of the service were exactly as I requested.

I had an amazing experience. The receptionist gave me a warm welcome and made me feel like a valued customer. My massage therapist, Tyler, was absolutely amazing. He was knowledgeable, attentive and overall amazing. I’ll definitely be back next time I visit RVA!

The staff here is always nice, knowledgeable, and respectful. This was my first facial in a long time and I felt very comfortable. The work these people do is amazing.

Julie really knew how to work on my problem areas. She was knowledgeable, communicative, and asked really good questions. I walked out feeling much better than I did walking in!

Both the esthetician and massage therapist were knowledgable and well trained. They both listened to the concerns and areas of need I had and worked on me accordingly. I would recommend both ladies for services.

I booked my appointment by phone and received reminders via text and phone call. Daileen was so soothing and put me at ease and helped me make decisions for my appointment. The massage was fantastic and it really helped me relax. The receptionists were kind and professional and really made me feel welcome.

I have had a recent injury to my right leg that has been causing me to limp a little to compensate when I walk. The therapist focused on that right leg for most of the massage and I felt better walking that night than I had in several days. It was really great and exactly what I needed and why I came in the first place to see if would help me and it did. I felt like it was more effective the Physical Therapy sessions that I have been doing over past several weeks.

The fee for canceling is prohibitive and very frustrating. I recently canceled an appointment the day before due to bad weather expected the next day. I called to call at at 6:15 pm to cancel a 6 pm appointment the next day and was charged. I kept my membership going during COVID even though I couldn’t come for over a year due to cancer treatments. My doctors cancellation policies aren’t as rigid as yours. Please reconsider to just the day before. That 30 dollars Is almost half the visit and seems really unfair.

The service rendered, staff knowledge,clean surroundings , therapist knowledge and how she performed her duties