Hand and Stone

1683 ratings
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Location

10 N. Nansemond Street,
Richmond, VA 23221

katiem

By katiem | 7/10/2020

Good value for the service provided; although the pricing was confusing and I ended up paying more than what I was originally told when booking the appointment.

Ashley L.

By Ashley L. | 7/10/2020

Jackie was amazing!!!! Everyone was super welcoming and I felt very safe and comfortable!!!

Anonymous

By Anonymous | 7/9/2020

nice space, nice staff, good music

Sammy Larrimore

By Sammy Larrimore | 7/9/2020

I felt very relaxed when I entered. My massage therapist Deg Fuller was excellent and friendly. I didnt feel pressured upon leaving.

Anonymous

By Anonymous | 7/3/2020

My therapist was great. Check in was good, but check out was a bit clustered and unorganized. Too many transactions and people too close to me. Also during COVID I think communication from the intake or therapist on how the tables and rooms are being cleaned is important. I received a broad statement that rooms where cleaned in between guests but no further explanation on how or how thoroughly.

Jan

By Jan | 6/28/2020

Hayes gave me my first trigger point massage and it was wonderful! First she explained trigger point therapy and what I should expect. Then she found the problem areas in my back and really worked them. I felt so good that I booked another appointment for later this week. The receptionist, Taylor had been on the job for just that week and was a customer service natural! All in all, a very satisfying visit.

Jen W

By Jen W | 6/26/2020

My therapist was really good. She did a great job pinpointing my pain points and working them well. I would like to have her again, so I need to find out her name! I think it was Abigail.

Anonymous

By Anonymous | 6/26/2020

I enjoy having monthly appointments at hand and stone. I typically indulge in facials, but I was so surprised with how helpful a massage was for my body. Thank you all for what you do to provide me a service that helps support my lifestyle!

Anonymous

By Anonymous | 6/26/2020

This branch is a well oiled machine. Very calm, peaceful, and clean. I adore Jackie, my therapist. She's incredibly skilled and her personality is just wonderful. I think massages could be a tad longer like other places offer (60 vs 45 minutes). Unfortunately the toilets of the business next door share a wall with the rooms I'm typically in. I've learned to mostly mentally ignore it. I always leave feeling relaxed and pampered!!

HSM

By HSM | 6/25/2020

I was extremely nervous about getting a massage, being so close to people, but everyone and everything was very professional. Everyone wore masks, nothing was done that made me concerned.