Hand and Stone

1683 ratings
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Location

10 N. Nansemond Street,
Richmond, VA 23221

Anonymous

By Anonymous | 7/20/2019

Luckily I discovered a week in advance that the appointments we scheduled about a month before were not in the system. When I mentioned this to the receptionist she immediately turned me over to her manager who set us up with appointments just two hours later than our original appointments and with our preferred therapists. Additionally, she threw in upgrades for both of us and we each had a wonderful experience that evening.

Anonymous

By Anonymous | 7/20/2019

The therapist was very knowledgeable and friendly.

Anonymous

By Anonymous | 7/17/2019

Chris is very well informed about how the body works, and has great experience. He was also great about taking my questions.

Adrienne W.

By Adrienne W. | 7/17/2019

Lynette is the best. She gave me a wonderful facial and insight into how best to care for my skin. Because of my experience with her, I signed up for a membership immediately.

Anonymous

By Anonymous | 7/13/2019

The therapist is highly experienced and did a great job!

Anonymous

By Anonymous | 7/12/2019

My therapist, Chelsea, is very professional and courteous. She listens to what my concerns are and always addresses the problem areas effectively. The reception crew is always kind and eager to help book any appointments.

Manzi

By Manzi | 7/12/2019

Sherwin was my therapist and he listened to me and understood exactly what kind of pain I was having. He treated my areas of concern and proved he was very knowledgeable.

Anonymous

By Anonymous | 7/8/2019

The main reason I was highly satisfied was that they answered the phone. I have called many times and no one has answered and calls are not returned. I have gone somewhere else. Message was great too. Sherwin did a great job.

Maryland Mom

By Maryland Mom | 7/6/2019

My therapist asked about my specific areas of discomfort. He gave this area the most attention. He checked in periodically to ensure the pressure was acceptable.

Anonymous

By Anonymous | 7/6/2019

December is a terrific masseuse and lovely, caring person. She goes out of her way to make me and my husband feel better and to promote our health. The staff overall is very friendly and welcoming. However,there is too much turnover which creates more training ramp-up time and confusion over services plus new staff takes a while to get to know the "regulars" like us.