Hand and Stone

1683 ratings
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Location

10 N. Nansemond Street,
Richmond, VA 23221

Nancy K

By Nancy K | 1/7/2019

Very friendly staff & wonderful massage therapist. I tell Diamond my needs & expectations & she meets or exceeds every time. Always on time as well.

Rose

By Rose | 1/7/2019

Very professional. Felt great and was able to get an appointment quickly. Matt is an amazing message therapist and I recommend him and hand and stone to all my nurse/ hospital friends.

Kris W

By Kris W | 1/5/2019

Troy was aloutstanding. He did a wonderful job and his attention to detail is great! Highly recommend him to anyone wanting a great massage!

Anonymous

By Anonymous | 1/4/2019

The manager Mary was very effective in finding me the right massage therapist since I have multiple health issues & need to be careful. The therapist December was excellent. Really listened, was sensitive to my needs & mood, & had a wonderful firm yet gentle touch. She was very intuitive, caring & knowledgeable re my body & needs. My main critique is that an hour massage at H&S is not really an hour due to having to talk in advance each time since body needs vary from visit to visit. Thus an "hour" massage is in reality usually only 40-45 minutes. Also it is very jarring to be totally relaxed & then to have to jump off the table, rush to get dressed & then dash out of the room. I have had many massages over the years & most of the places I have gone allow 10-15 minutes AFTER the 1 hr massage for room set-up as well as give time to the therapist to mentally & physically get ready for the next client. Thus an hr is really an hr. These are important issues & are the main reasons I have had very few massages at H&S although I do come regularly for facials where the process is much more relaxed. In sum, I STRONGLY SUGGEST THAT H&S RETHINK ITS APPROACH TO THE MASSAGE PROCESS.

Anonymous

By Anonymous | 1/2/2019

There was a mix up as David is no longer there. A substitute therapist was given without my knowing before check in

Meprew

By Meprew | 12/22/2018

Chelsea always goes right to my problem areas. She knows just what to do to ease my soreness, and she goes about it in a thoroughly relaxing way from the moment she calls my name until the time she drops me off at the desk at the end. She is friendly without wasting any time on chatter.

Anonymous

By Anonymous | 12/22/2018

The receptionists were both extremely friend and Jessica did a great job with the massage

AnneJ

By AnneJ | 12/18/2018

I am always happy with all the services at Hand and Stone. I have been a member for 3 years and have only received one massage that I was not 100% happy with. The staff and surroundings are always 100% professional and welcoming, and I initially chose Hand and Stone over Massage Envy because they did NOT pressure me to join, though they did offer nicely.

Vonshe N

By Vonshe N | 12/18/2018

Everybody there is just so happy and friendly

Anonymous

By Anonymous | 12/15/2018

Jackie is an excellent massage therapist. She tailors the experience to the customer and takes a lot of pride in her work. Her willingness to help her clients is above average