Hand and Stone

Hi, I liked the front staff , place and therapist. He was caring and gave me advice on how to improve my posture. However, I did not like the massage. I could not relax. I think next time, I will get appointment with female therapist. The problem could be me not necessarily therapist and his techniques

I had taken an appointment at 12.30 When I called to confirm as requested they said the appointment was not available anymore Then I took another appointment at 4.30 In the next morning somebody left me a message telling me to call them back as o got 2 appointments at the same day one at 12.30 and the other one at 4.30

Some rmt have a softer hand I don’t know I like pressure but I feel like I’ve been beaten up soo soo sore.

I was highly satisfied with my visit

Did not notice a difference in my skin other than felt slightly softer.

Receptionists are too busy

better if can play different music in therapy room more suited to clients taste.

The massage should be a little more elaborate. By the time the tense muscles relax the massage is over.

The points that I had accumulated expired because it was past a year of my membership. I don’t think this is fair because we are in a pandemic and I didn’t want to use my membership before I was fully vaccinated. I wanted to redeem my points and was told I have to make a new membership in order to transfer the points. I think the company should be more understanding.

Twice the receptionist called me by the wrong name. Twice she took phone call while I was talking with her. It took quite long time signing me up for a membership.