Hand and Stone

Massage therapist was knowledgeable. She focused on areas of concern. She ensured pressure was comfortable. She was clear with instructions. Massage was great and we have no complaints.

Esthetician was knowledgable about skincare and informative. Addressed skin problems. On time.

I made a mistake. I was highly satisfied with the receptionist. Please adjust my answer b

Customer focused Friendly and accommodating staff RMT skills snd service

I think my RMT is very good at what she does, applies an appropriate amount of pressure and is always quite communicative about the service and areas of focus

Unfortunately, my massage therapist is not returning, which is disappointing. He was fantastic.

It makes me focus on myself. I enjoy having a massage. Can't think of anything else.

I want to be clear, this feedback is for private internal review only. And this only applies to the Bayview Village location (I did not have the same experience in Thornhill). This team is AMAZING~ They are incredible, and I do not say that lightly. Chi is pure magic and simply wonderful, the best massage I have ever enjoyed (and I have had MANY over the years!). His care fixes my issues every time (and I have been in multiple car accidents throughout my life so that is not easy). The front of house team is perfect too - they are proactive, kind, friendly, efficient, I could go on. Honestly, give them all a bonus at least, they are shining stars and deserve to be recognized for their incredible talents! It's not often a team is this superb, and consistently superb every single time too!

Kim (Massage Therapist) very friendly, knowledgeable and makes you feel relax.

The teraphist has lots of knowledge and it was amazing.