Hand and Stone

Therapist was very nice. Ambience was neat and clean

I felt the same feeling for the rule of the safety except the checking body temperature. I would like to have a different linen that I used to have during the pandemic. Also, I want to make a sure for the ventilation in the room. Because of the lack of the window, I am not feeling of the ventilation.

My husband and I have been going to the Bayview location and love everything about this spa. The only thing I would say is that at times the massage duration is a bit under 50 mins. Which isn’t a big deal 3-5 mins less than 50 isn’t a dealbreaker but it would be nice for them to be precise. I take less than a minute to get ready before and after as I am always very conscious of my time. But not sure if that’s part of the 50 min duration of my appointment?

The pressure was not as firm as I expected from a deep tissue massage

General ambience is average. Rooms are often cold.

I believe the service time should start from when the therapist starts the actual service as opposed to when they enter the room the first time since we are charged by the minute.

It was good. No complaints

May be apply more pressure and focus more on problematic areas.

My partner was receiving a massage from one of the male therapists and he did not enjoy his massage from the moment it started because the male therapist had a large amount of hair on his arms which then made my partner uncomfortable to enjoy his massage, as the hairs would drag on his body creating an unpleasurable feeling. My massage was good, I informed my therapist that I had a lot of tension and pain in my neck and shoulders and she spent a great amount of time on my shoulders, but not as much on my neck that I would have liked.

Near the end of my massage it got really loud. First there was a therapist talking to her client extremely loud and then there was loud moving around (sounded like furniture or something). My therapist did apologize for the noise however it did take me out of the relaxed state I was in