Hand and Stone

My last two visits have nit been great though the 20 visits before were excellent. Two times ago I was left waiting +25 minutes for a facial. Finally I git dressed and came out. There was a mix up. This time, during an 80 minute massage the music played the same 10-12 mi ute loop with a 20 pause over and over again. It was distracting. I mentioned it to the reception and they agreed there was a problem w the music system but did not offer any compensation. With increased prices a few months ago, I expect the quality to be the same or better...not less enjoyable.

Very therapeutic and relaxing

The receptionist was extremely rude and not professional during the booking process.

Pleasant staff. Nice, clean environment. Welcoming ambience and client care. Efficient as well.

I feel that the hand and stone services are very overpriced for the value of the services. I think that the company as a whole should consider re-evaluating their price structure, as the membership options are not attractive. In addition to the high cost of massages, you're also a tipping spa so that makes the services very highly priced in comparison to other, much more luxurious companies. I'd be much more satisfied if I were to pay less. Also, the variance between techniques that massage therapists use is surprisingly high. It seems that there is no consistency and while the first massage I got at hand and stone was very good, the last couple were not satisfactory. I chose to give H&S another chance after my first okay experience, but with this other not great experience, I likely won't be back for a massage.

The facial was highly satisfying. The massage was just satisfying. The overall experience was great.

I was not 100% satisfied with the knowledge of the massage therapist. Her techniques of relieving tension on my back was not as good as last person I had

It was an amazing visit, and the only improvement would be slightly more spa-like amenities like change rooms, shower, relaxation area. The massage was incredible, and I’d love to have that and make it more of a “spa day.”

Very good massage

Several times my requests were not done as requested, for example, when I asked to freeze the membership, it was not, when I asked to activate - it was not activated.