Hand and Stone

No issues. Got what I needed from the massage

Massage Therapist Elizabeth was great and thoughtful. Women in reception ( do not know her name, young woman with shoulder length dark/black hair) was so thoughtful and sweet. I forgot my reading glasses and she read through all of the things on the question page that I needed to answer and helped me through the whole thing! I left feeling very relaxed and felt I received an amazing massage.

The staff is always very friendly. The massage is quiet and relaxing. The app is very easy to use.

Rachel is very knowledgeable and works with what my skin needs, not only one type of facial. Her skill set is why I continue to go.

The services is great The massage therapist is great The place is very clean and everyone is nice and pleasant

decorated nice, eye contact made, easy sign documents. little time waiting. Could improve with : selling your products while waiting. Guide client into seeing what they like and offering leading them to a product(s) for concerns. This would also improve the satisfaction of the facial when one goes home. Also when the client arrives they check in and say their name. If the employee who is going to be providing the service is standing at the counter. Say hi then and introduce yourself. Its a little weird when you walk behind the door and come out to the lobby and introduce yourself. why wait? This is one of the hand and stones that I am very satisfied with. You have good staff! Good job!

I feel that they listen to you and help to resolve all issues.

Excellent service

I felt relaxed at the conclusion of my services

I had matt for my massage amazing Job! Loved it