Hand and Stone

My membership doesn’t show in my account and the employees of the stores can’t fix it. It’s inconvenient. I have no idea how many credits I have and no one seems to be able to fix it or care to find out how I can get it corrected.

The walls are very thin and 1/2 way through my facial I heard a man talking very loudly. The conversation was one sided that o could hear. Not sure if it was a client or an employee

I paid for a hot stone massage and was not provided this service. I would have mentioned something or asked, but had no idea how much time was left. I was very disappointed to find that the blue was up and the stones weren’t used… especially since it costs more.

I am a new customer. I want to have more experience here. I can let you know more later.

I was using the spa in Wayne, PA for a while and they were letting me tip on my card and then later through Venmo. They also just applied the 10 upcharge for deep tissue right to my card. I got out of the massage feeling like I'm on drugs and I'm in another world and I guess maybe I looked like I didn't know what I was doing and it seems like I may have annoyed the staff. Not really a problem just I guess maybe if you see a new client who's had a longstanding membership it just might be worth it to explain beforehand that you don't all have the same rules or procedures or whatever. I was already embarrassed and I guess it made me feel stupid that I didn't have a reasonable amount of cash on me for gratuity but I've been going to Hand and Stone for 3 years and haven't needed it. I don't really know where I'm going with this I had to type something I'm just trying to be honest

had problem with gift card that I had, told it expired but the receptionist handled it so will try to use it next time. Also still unresolved balance on account that was never resolved - Covid happened and just dropped it

I paid for essential oil aromatherapy and I was unable to smell the oils. I know my massage therapist used some in front of the fan and some when she started my massage but overall the scent experience was lacking

I was highly satisfied with my experience

Pricescould be lower

Mya ppt started 10 minutes late and the actual massage was 45 minutes not 50.