Hand and Stone

The quality of the massage as a massage wasn’t great. I felt better after but it was a very strange massage (techniques)

WIsh they had appointment on 1/26. Wish they had used positioning pillow under knees to take pressure off back.

Appointment availability is not what it used to be!!

The therapist was good however he arrived late and therefore started the service late (5-10min) but ended the service as if he had been in time

I don't like the fact that women's facials are$10 more than men's!

I cannot believe in this day and age that you are not allowing tips to be added to credit cards. I don't always have cash on me and I don't carry debit cards. I've owned several businesses, and I understand not wanting to pay the points on your employees' tips, but you're in a service industry. It comes with the territory. You are putting your contractors and/or staffs' livelihoods at risk to save yourself a few extra dollars. That is appalling. Your front desk staff went out of their way to help me leave a tip for my masseuse by using their own money and apps that allowed me to pay them directly from my bank account. All I can say is I hope the corporate office is able to read this and I hope the front desk staff get kudos for their efforts.

I just wish I could have had a 100 minute massage

Massage oils should be scented w/ essential oil as a complimentary feature. Price rise from $59 to $69. Signs out suggesting a min $20 tip for a 50 min service. $10 transfer fee if I want to share extra services with a family member or friend. New $10/mo fee to suspend membership introduced early on in he pandemic, causing me to build up many many services. Used to be free to do so up to 2x/year. Rule that one loses services paid for but unused if choosing to cancel membership - ridiculous rule. If a service is pre-paid, it should be delivered or pre-payments promptly refunded. Especiallyin a pandemic situation.

maybe i will call in and speak with front desk to schedule appointments online is challenging from iphone and appointment times limited

I had requested a deep tissue massage but did not receive one. The pressure was too soft. That said, it was relaxing, just not what I requested.